Return and Refund Policy
Please check your order as soon as the item is received. Do documentation in the form of videos or photos when you receive the item witnessed by the delivery courier and the courier must be in the video or photo that you sent.
If there is damage during delivery, you can complain about this to the courier and please contact us for repairs as long as the delivery you ordered is covered by insurance.
We will repair your order after we receive the damaged item with good packing and the damage does not exceed the report we received.
If there is excessive damage from the reports we receive, it is possible that we will charge additional repair fees with prior discussion.
Special Orders:
If a special order that has been fully or partially paid for is not what you want, you can return the item to us accompanied by written reasons and a detailed video for your reason which is sent to us not later than 2x24 hours after the item is received accompanied by video documentation in front of the courier.
All costs for sending goods back to us are under your responsibility.
Return shipments to us must be accompanied by all risk insurance and with good packing to avoid damage.
If excessive damage occurs when we receive the item back, we will not compensate for your loss. You can apply for compensation to the insurance.
Repair and Replacement Items:
We can make repairs under the conditions as written in this Return & Refund Policy.
If the item you receive is not what you want, you can exchange it with another item at the same or cheaper price.
If the replacement item is cheaper, we will not refund the difference in the price of the item you selected.
If the replacement item is more expensive, then you must first pay the price difference before we deliver the replacement item.
Refund:
Refunds are not valid for any reason. Items that have been purchased cannot be returned for any reason to request a refund, including for pre-order items and items with special orders.
Goods With Special Prices or With Discounts:
Guarantee of Free Repairs and Replacement Items does not apply to purchases at special prices below the actual prices listed on our store's official website ( https://toko-furniture-jakarta.com ) or to items at a discount.
If there is damage to the item you purchased, we can repair it at an additional cost with your approval. However, you cannot replace it with another item.
Shipping costs and repair costs if any are under the full responsibility of the buyer.